Refund policy

At MUUN, we believe that choosing your sleep environment should feel as luxurious and reassuring as the rest you’re investing in. That’s why we offer a flexible and customer-first return policy designed to match the premium quality of our products. Whether it’s a change of heart or a genuine concern, we’re here to make it right.

Mattresses – 100-Night Comfort Trial

We understand that finding the perfect mattress takes time. That’s why we offer a risk-free 100-night sleep trial on all MUUN mattresses purchased via www.muun.world or in a MUUN store.

Eligibility & Conditions:

  • Returns must be requested within 100 days of delivery.
  • The mattress must be in good, hygienic condition, free from stains, damage, or excessive wear.
  • We appreciate original packaging but it’s not required.
  • Proof of purchase is needed (order confirmation or receipt).
  • Free return shipping within Denmark. For international returns, standard shipping charges apply.

How it works:

  • If the mattress isn’t right for you, we’ll arrange pickup and return at no cost (in Denmark).
  • A full refund will be processed once the product has been inspected.
  • Please contact us at hello@muun.world to start the refund process.

Standard Products – 30-Day Return Window

You may return most non-custom MUUN items within 30 days of receiving your order, for a refund or credit. Standard Products are defined as products which fit the standard courier weight of maximum 31,5 kg and measurements (Width 80 cm x Height 60 cm x Length 200 cm - the sum of the package circumference and the longest side cannot exceed 300 cm) 

Conditions:

  • Items must be unused, in original packaging, and in resalable condition.
  • Custom-made or personalized items are non-returnable unless defective.
  • Return shipping is free only if the return is due to:
    • Product defect
    • Fulfillment error on our part

Otherwise, customers are responsible for return shipping.

How to Initiate a Return

To request a return, simply:

1) Go to our return portal and enter the requested information: https://return.shipmondo.com/muunworld

or, 

  1. Email us at hello@muun.world
  2. Include your order number, reason for return, and photos (if relevant)
  3. Our customer experience team will respond with:
    • Return instructions
    • Return address
    • A prepaid return label (if applicable)

Please securely package the item and follow the provided instructions.

Returns Within Denmark

  • Mattresses (100-Night Trial): Free return and pickup service.
  • Standard items (30-Day Return): Return shipping is customer’s responsibility unless otherwise stated.

International Returns

 

  • For eligible change-of-mind returns from outside Denmark, you are responsible for the direct return-shipping costs, provided we gave you the required information before purchase, unless we have agreed to cover those costs.

  • Where an item is defective, damaged or incorrect and we are responsible under applicable consumer law, we cover the necessary return and transport costs involved in providing the remedy you are entitled to. Please contact hello@muun.world for return instructions.

Refunds

  • Refunds are issued to your original payment method once the returned item is received and inspected.
  • You’ll receive a confirmation email when your refund is processed.
  • Please allow up to 10 business days for funds to appear, depending on your provider.

Note: Original shipping fees are non-refundable unless the return is due to a MUUN error or product fault.

Exchanges

We do not offer direct exchanges at this time. If you wish to swap your product, please return the original and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged, defective or incorrect, please contact hello@muun.world as soon as possible, preferably within 7 days of delivery. This is a request for prompt notification, not a deadline limiting your statutory rights or any applicable warranty.

For statutory claims under Danish consumer law, you must notify us within a reasonable time after discovering the defect. Notification within two months of discovery is always considered timely, subject to the applicable overall statutory complaint period.

Include:

  • Your order number
  • A short description of the issue
  • Clear photos of the item and packaging

We will prioritize your case and offer a replacement, repair, or full refund, including any applicable shipping costs.